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United Nations E-Government Survey 2010

UN Global E-government Survey 2010

UN E-Government Survey
in the News

E–Government Development Index
Top 20 Countries
Country Index
Republic of Korea 0.8785
United States of America 0.8510
Canada 0.8448
UK and Northern Ireland 0.8147
Netherlands 0.8097
Norway 0.8020
Denmark 0.7872
Australia 0.7863
Spain 0.7516
France 0.7510
Singapore 0.7476
Sweden 0.7474
Bahrain 0.7363
New Zealand 0.7311
Germany 0.7309
Belgium 0.7225
Japan 0.7152
Switzerland 0.7136
Finland 0.6967
Estonia 0.6965
E–Participation Index
Top 20 Countries
Country Index
Republic of Korea 1.0000
Australia 0.9143
Spain 0.8286
New Zealand 0.7714
UK and Northern Ireland 0.7714
Japan 0.7571
United States 0.7571
Canada 0.7286
Estonia 0.6857
Singapore 0.6857
Bahrain 0.6714
Malaysia 0.6571
Denmark 0.6429
Germany 0.6143
France 0.6000
Netherlands 0.6000
Belgium 0.5857
Kazakhstan 0.5571
Lithuania 0.5286
Slovenia 0.5143

Leveraging E-government at a Time of Financial and Economic Crisis

The 2010 United Nations e-Government Survey: Leveraging e-government at a time of financial and economic crisis was completed in December 2009 and launched in early 2010. The report presented various roles for e-government in addressing the ongoing world financial and economic crisis. The public trust that is gained through transparency can be further enhanced through the free sharing of government data based on open standards. The ability of e-government to handle speed and complexity can also underpin regulatory reform. While technology is no substitute for good policy, it may give citizens the power to question the actions of regulators and bring systemic issues to the fore. Similarly, e-government can add agility to public service delivery to help governments respond to an expanded set of demands even as revenues fall short. Since the last edition of the survey, in 2008, governments have made great strides in development of online services, especially in middle-income countries. The costs associated with telecommunication infrastructure and human capital continue to impede e-government development. However, effective strategies and legal frameworks can compensate significantly, even in least developed countries. Those who are able to harness the potential of expanded broadband access in developed regions and mobile cellular networks in developing countries to advance the UN development agenda have much to gain going forward.

Complete survey  

Foreword, acknowledgements and contents  


Part 1: Leveraging e-government at a time of financial and economic crisis

Chapter 1: Stimulus funds, transparency and public trust  

Chapter 2: Roles for e-government in financial regulation and monitoring  

Chapter 3: E-service delivery and the MDGs  

Part 2: The state of e-government around the world

Chapter 4: World e-government rankings  

Chapter 5: Citizen empowerment and inclusion  

Chapter 6: Measuring e-government   

Notes and references  
Statistical annex 

Media materials