| United Nations E-Government Survey 2010 |
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UN E-Government Survey
in the News
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E–Government Development Index
Top 20 Countries |
| Country |
Index |
| Republic of Korea |
0.8785 |
| United States of America |
0.8510 |
| Canada |
0.8448 |
| UK and Northern Ireland |
0.8147 |
| Netherlands |
0.8097 |
| Norway |
0.8020 |
| Denmark |
0.7872 |
| Australia |
0.7863 |
| Spain |
0.7516 |
| France |
0.7510 |
| Singapore |
0.7476 |
| Sweden |
0.7474 |
| Bahrain |
0.7363 |
| New Zealand |
0.7311 |
| Germany |
0.7309 |
| Belgium |
0.7225 |
| Japan |
0.7152 |
| Switzerland |
0.7136 |
| Finland |
0.6967 |
| Estonia |
0.6965 |
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E–Participation Index
Top 20 Countries |
| Country |
Index |
| Republic of Korea |
1.0000 |
| Australia |
0.9143 |
| Spain |
0.8286 |
| New Zealand |
0.7714 |
| UK and Northern Ireland |
0.7714 |
| Japan |
0.7571 |
| United States |
0.7571 |
| Canada |
0.7286 |
| Estonia |
0.6857 |
| Singapore |
0.6857 |
| Bahrain |
0.6714 |
| Malaysia |
0.6571 |
| Denmark |
0.6429 |
| Germany |
0.6143 |
| France |
0.6000 |
| Netherlands |
0.6000 |
| Belgium |
0.5857 |
| Kazakhstan |
0.5571 |
| Lithuania |
0.5286 |
| Slovenia |
0.5143 |
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Leveraging E-government at a Time of Financial and Economic Crisis
The 2010 United Nations e-Government Survey: Leveraging e-government at a time
of financial and economic crisis was completed in December 2009 and launched in
early 2010. The report presented various roles for e-government in addressing
the ongoing world financial and economic crisis. The public trust that is gained
through transparency can be further enhanced through the free sharing of
government data based on open standards. The ability of e-government to handle
speed and complexity can also underpin regulatory reform. While technology is no
substitute for good policy, it may give citizens the power to question the
actions of regulators and bring systemic issues to the fore. Similarly,
e-government can add agility to public service delivery to help governments
respond to an expanded set of demands even as revenues fall short. Since the
last edition of the survey, in 2008, governments have made great strides in
development of online services, especially in middle-income countries. The costs
associated with telecommunication infrastructure and human capital continue to
impede e-government development. However, effective strategies and legal
frameworks can compensate significantly, even in least developed countries.
Those who are able to harness the potential of expanded broadband access in
developed regions and mobile cellular networks in developing countries to
advance the UN development agenda have much to gain going forward.
Complete survey 
Cover
Foreword, acknowledgements and contents
Introduction
Part 1: Leveraging e-government at a time of financial and economic crisis
Chapter 1: Stimulus funds, transparency and public trust
Chapter 2: Roles for e-government in financial regulation and monitoring
Chapter 3: E-service delivery and the MDGs
Part 2: The state of e-government around the world
Chapter 4: World e-government rankings
Chapter 5: Citizen empowerment and inclusion
Chapter 6: Measuring e-government
Notes and references
Statistical annex
Media materials
Brochure
Poster
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