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United Nations E-Government Survey 2012

UN Global E-government Survey 2012

UN E-Government Survey
in the News


E–Government Development Index - Top 20 Countries
Country Index
Republic of Korea 0.9283
Netherlands 0.9125
UK and Northern Ireland 0.8960
Denmark 0.8889
United States 0.8687
France 0.8635
Sweden 0.8599
Norway 0.8593
Finland 0.8505
Singapore 0.8474
Canada 0.8430
Australia 0.8390
New Zealand 0.8381
Liechtenstein 0.8264
Switzerland 0.8134
Israel 0.8100
Germany 0.8079
Japan 0.8019
Luxembourg 0.8014
Estonia 0.7987
E–Participation Index
Top 20 Countries
Country Index
Netherlands 1.0000
Republic of Korea 1.0000
Kazakhstan 0.9474
Singapore 0.9474
UK and Northern Ireland 0.9211
United States 0.9211
Israel 0.8947
Australia 0.7632
Estonia 0.7632
Germany 0.7632
Colombia 0.7368
Finland 0.7368
Japan 0.7368
United Arab Emirates 0.7368
Egypt 0.6842
Canada 0.6842
Norway 0.6842
Sweden 0.6842
Chile 0.6579
Russian Federation 0.6579

E-Government for the People

The United Nations E-Government Survey 2012: E-Government for the People was completed in December 2011 and launched in February 2012. The 2012 edition of the survey was prepared in a context of multiple challenges of an open, responsive and collaborative government for the people. The report examines the institutional framework for e-government and finds that the presence of a national coordinating authority can help overcome internal barriers and focus minds on integrated responses to citizen concerns an important lesson for sustainable development actors. The Survey also argues that e-government provides administrators with powerful tools for grappling with problems of social equity and the digital divide. The caveat is that governments must find effective channels of communication that fit national circumstances while also taking steps to increase usage of online and mobile services in order to realize their full benefit to citizens.

Complete survey  

Foreword, acknowledgements and contents  

Executive Summary  

Chapter 1: World e-government rankings  

Chapter 2: Progress in online service delivery  

Chapter 3: Taking a whole-of-government approach  

Chapter 4: Supporting multichannel service delivery  

Chapter 5: Bridging the digital divide by reaching out to vulnerable populations  

Chapter 6: Expanding usage to realize the full benefits of e-government   

Notes and references  
Statistical annex