| United Nations E-Government Survey 2012 |
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UN E-Government Survey
in the News
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E–Government Development Index -
Top 20 Countries |
| Country |
Index |
| Republic of Korea |
0.9283 |
| Netherlands |
0.9125 |
| UK and Northern Ireland |
0.8960 |
| Denmark |
0.8889 |
| United States |
0.8687 |
| France |
0.8635 |
| Sweden |
0.8599 |
| Norway |
0.8593 |
| Finland |
0.8505 |
| Singapore |
0.8474 |
| Canada |
0.8430 |
| Australia |
0.8390 |
| New Zealand |
0.8381 |
| Liechtenstein |
0.8264 |
| Switzerland |
0.8134 |
| Israel |
0.8100 |
| Germany |
0.8079 |
| Japan |
0.8019 |
| Luxembourg |
0.8014 |
| Estonia |
0.7987 |
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E–Participation Index
Top 20 Countries |
| Country |
Index |
| Netherlands |
1.0000 |
| Republic of Korea |
1.0000 |
| Kazakhstan |
0.9474 |
| Singapore |
0.9474 |
| UK and Northern Ireland |
0.9211 |
| United States |
0.9211 |
| Israel |
0.8947 |
| Australia |
0.7632 |
| Estonia |
0.7632 |
| Germany |
0.7632 |
| Colombia |
0.7368 |
| Finland |
0.7368 |
| Japan |
0.7368 |
| United Arab Emirates |
0.7368 |
| Egypt |
0.6842 |
| Canada |
0.6842 |
| Norway |
0.6842 |
| Sweden |
0.6842 |
| Chile |
0.6579 |
| Russian Federation |
0.6579 |
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E-Government for the People
The United Nations E-Government Survey 2012: E-Government for the People was completed in December 2011 and launched in
February 2012.
The 2012 edition of the survey was prepared in a context of multiple challenges of an open, responsive and collaborative government for the people. The report examines the institutional framework for e-government and finds that the presence of a national coordinating authority can help overcome internal barriers and focus minds on integrated responses to citizen concerns – an important lesson for sustainable development actors. The Survey also argues that e-government provides administrators with powerful tools for grappling with problems of social equity and the digital divide. The caveat is that governments must find effective channels of communication that fit national circumstances while also taking steps to increase usage of online and mobile services in order to realize their full benefit to citizens.
Complete survey 
Cover
Foreword, acknowledgements and contents
Executive Summary
Chapter 1: World e-government rankings
Chapter 2: Progress in online service delivery
Chapter 3: Taking a whole-of-government approach
Chapter 4: Supporting multichannel service delivery
Chapter 5: Bridging the digital divide by reaching out to vulnerable populations
Chapter 6: Expanding usage to realize the full benefits of e-government
Notes and references
Statistical annex
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